Shenzhen 1916 LED Company Limited

Shenzhen 1916 LED Company Limited

Favorite  |  Set Home
Contact Us

Tel: +86 (0)755-23442829
Fax: +86 (0)755-23442829
E-mail: info@1916led.com
Add: 3rd floor,A2 building, Huada industry, Shiyan town, Baoan district, Shenzhen,Canton province, China.

Service

                                                                                                                                                                                                                                                                                                                             
Dear Clients,

Thank you for selecting our products. In order to satisfy you through our services, we advise you to read the related service clause seriously as follow:

1.Supply Replacement Service with 30days

Within 30days from the date receiving the goods(buyers have to send back the return receipt document by mail or by fax to us after receiving the products, if we do not receive, the buyer bear full responsibility),seller should supply the replacement service, With the following conditions:

i. A complete product warranty card , Product Certification, and other accessory should be needed

ii. Within one month from the date receiving the products, according to our user manual ( not man-made factor), the products can not bright successfully,(includes the led units went bad largely, the light obviously turn darken, the converter or power supply can not work normally, etc)

iii. There was no significant wear and tear or scratch on the surface of the products, and lab should be there.


2. Supply TWO/Three-Year Free warranty

I. Scope of warranty: From date of the contract signed ,all our LED indoors lighting supply two or three-year free warranty and led outdoors lighting will supply Four-year free warranty.

II. During the free warranty Period, we supply the service of repairing the bad units and power supply or converter and replacing the units or power supply:

We will supply the spare parts for buyer to satisfy emergency needs, which should be according to the specific volume of orders.

All the bad goods which are confirmed need to send back to us, we will give free maintenance and bear the freight charge.

As the man-made causes of the buyer or caused by the improper use of mild adverse effects, some of the emergence of necrosis, can be provided maintenance services (whether charges or not, separate discussion), but does not bear any costs arising from transport.

Exceed the free warranty, the seller will provide paid services.


3. Maintenance training services

I. We will provide maintenance services by CD or manual to the buyer, or the buyer should send technical personnel to participate a two-day installation and maintenance training. After the expiration of learning, technical personnel should take an examination, and the successful candidates will be issued qualification certificates.

II. The seller will provide guidance to the buyer maintenance manuals, maintenance must be pre-read and in strict accordance with the maintenance manuals to guide the operation.


4. For life support services

All the products we supply will provide technical services for life, customers can consult the using of products and maintenance by a variety of forms such as telephone, E-MAIL, etc.


5.Process for requirement of products return and exchange:

I. Application

i. Any Return or exchange of the led bad units, led tubes, or power supply(or converter) should be getting the application and approval from our company, otherwise the buyer bear the losses caused by the return .

ii. When Customers fill out application forms ,the form should be in strict accordance with forms content, incomplete will not be given approval.

iii. After filling out the application, please send it to info@1916led.com or send it through our website http://www.1916led.com.

II. Examination and Approval

Our Customer Service will do examination and approval then give feedback to customers within three working days

III. Requirement of products return and exchange:

i. Make sure to return the products for a reasonable classification of packaging, to prevent further damage caused by the transport, otherwise the losses caused by the unreasonable package should be responsible of customers.

ii. When return the products, the certification of products, models and accessories must be affixed to complete, if there are no certificate or certificate altered, the back of the cargo will be dealing as exceeding warranty.


6. Notes:

I. The following took place, can not provide quality:

• Natural disasters (such as floods or earthquakes), pests, war, vandalism, theft;

• As the buyer shall not be treated or man-made reasons for the use of light caused by the large beads of power or burned in large quantities, such as burn negative consequences, the seller does not assume any responsibility to be the replacement of parts required to charge.

II. Warranty period in the following circumstances, the Company may refuse services or, where appropriate, to collect materials and service charges:

• Can not provide a formal certificate to buy

• Missing Parts

• Unauthorized modifications to products

• There are burning, broke mark on the products

• Any suspicious or improper use of man-made damage